Privacy Policy

Effective Date: October 26, 2023

Sonic Alchemy Studios ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, use our services, or interact with us in any way. This policy complies with the General Data Protection Regulation (GDPR) and other relevant privacy regulations to ensure your data is handled with utmost care and respect.

1. Information We Collect

We collect several types of information from and about users, including:

• Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, postal address, and payment information (credit card details, etc.). We collect this information when you book a recording session, subscribe to our newsletter, fill out a contact form, or otherwise interact with us directly.
• Usage Data: This includes information about how you use our website and services. Examples include your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits. We collect this data through cookies, log files, and similar technologies.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior. Cookies are small text files that are stored on your device when you visit a website. They help us remember your preferences, understand how you use our site, and personalize your experience.
• Audio and Visual Data: As a recording studio, we may collect audio and visual recordings of your sessions. This data is primarily used for the purpose of providing our recording, mixing, and mastering services. With your explicit consent, we might use snippets of your recordings for promotional purposes.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and Improving Services: To provide the services you request (e.g., recording, mixing, mastering), process payments, and manage your account. We also use your information to improve our website and services, troubleshoot problems, and develop new features.
• Communication: To communicate with you about your bookings, answer your inquiries, provide customer support, and send you updates about our services, promotions, and events.
• Marketing: With your consent, we may send you marketing emails about our services, promotions, and industry news. You can opt-out of receiving marketing emails at any time by clicking the "unsubscribe" link in the email or by contacting us directly.
• Analytics: To analyze how users interact with our website and services, identify trends, and measure the effectiveness of our marketing campaigns. This helps us understand our audience and improve our offerings.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes, such as responding to subpoenas or court orders.
• Security: To protect our website, services, and users from fraud, security breaches, and other harmful activities.

3. Data Sharing and Disclosure

We may share your information with third parties in the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist us with various tasks, such as payment processing, data analytics, email marketing, and customer support. These service providers are contractually obligated to protect your information and only use it for the purposes we specify.
• Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
• With Your Consent: We may share your information with third parties if you have given us your explicit consent to do so. For example, we may share testimonials that include your name and image, with your permission.

4. Data Storage and Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect sensitive information, such as payment details, during transmission.
• Access Controls: We restrict access to your information to authorized personnel only.
• Secure Storage: We store your information on secure servers that are protected by firewalls and other security measures.
• Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

5. Your Rights

You have the following rights regarding your personal information:

• Access: You have the right to access the personal information we hold about you.
• Rectification: You have the right to correct any inaccurate or incomplete personal information we hold about you.
• Erasure: You have the right to request that we delete your personal information, subject to certain exceptions (e.g., if we need to retain the information to comply with a legal obligation).
• Restriction of Processing: You have the right to restrict the processing of your personal information in certain circumstances.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Objection: You have the right to object to the processing of your personal information in certain circumstances, including for marketing purposes.
• Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period will vary depending on the nature of the information and the purpose for which it was collected. For example, we will retain your booking information for as long as you have an active account with us. Audio and visual recordings are retained for the duration agreed upon in the recording contract, unless express permission is given to retain for longer.

7. International Data Transfers

Your information may be transferred to and processed in countries outside of your country of residence, including the United States, where our servers are located. These countries may have data protection laws that are different from the laws of your country. We will take appropriate measures to ensure that your information is protected in accordance with this Privacy Policy and applicable data protection laws.

8. Children's Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected], and we will take steps to delete the information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on our website and update the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Sonic Alchemy Studios

Attn: Privacy Officer

121 Demonbreun Street, Suite 400

Nashville, TN 37203

Email: [email protected]

Phone: (615) 555-7664